Job Description
Major Duties :
• Responsible for ensuring timely and accurate processing of transactions within established guidelines.
• Ensures day to day deliverables are met. Checklists are to be prepared and submitted to the next level on a daily basis.
• Handles resolution of issue highlights issues to the supervisors/experts
• Tracks trends within the daily deliverables(SLA/KRA) and work along with supervisor to enhance their processes / procedures knowledge.
• Responsible for identifying and resolving problems within established guidelines
• Expected to use some initiative but refer more complex problems to supervisors/experts
• Works effectively as a team member but also independently
• Working towards becoming proficient in all areas of the job
• Running and creating formal reports. Creating and executing function specific reports.
• Follows the incident/regulatory breach(operational risks) arising from processes reporting procedure with rigor
Knowledge :
• Good oral and written communication skills are required
• Basic Functional / Industry Knowledge is preferred
• Analytical and problem solving skills are required
• Working knowledge on MS-Excel
Experience :
A College or University degree /or 0-6 months of relevant work experience