AT&T | Lead Software Engineering 

Job Description

Platform Architect:

As a ServiceNow Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.

Responsibilities:

Industry Experience:

• Minimum 7+ years of experience in ServiceNow architecture, design, and implementation.

Solution Design and Governance:

• Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
• Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
• Establish and enforce governance policies related to the Order Management module or CSM Module, emphasizing data quality, security, and compliance.

Product Catalog and Inventory Management:

• Lead the design and maintenance of the Product Catalog within ServiceNow.
• Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
• Implement data stewardship practices to maintain the integrity of product data.
• Collaborate with stakeholders to enhance the catalog’s usability and relevance.
• Order Fulfillment Process Optimization:
• Analyze existing order fulfillment processes and identify areas for improvement.
• Optimize workflows, automation, and orchestration to streamline order processing.
• Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.

Technical Leadership:

• Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
• Mentor junior architects and developers, fostering a culture of continuous learning and growth.
• Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.
• Collaboration and Communication:
• Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
• Communicate complex technical concepts to non-technical stakeholders effectively.
• Participate in project planning, estimation, and execution.

Continuous Improvement:

• Monitor system performance, identify bottlenecks, and propose enhancements.
• Drive continuous improvement initiatives related to the Order Management module.
• Participate in ServiceNow community forums and contribute to knowledge sharing.

Qualifications:

ServiceNow Certification:

• Certified ServiceNow System Administrator (CSA) , Certified ServiceNow Application developer (CAD) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.

Technical Skills:

• Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.
• Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
• Familiarity with data modeling and relational databases.
• Communication and Leadership:
• Excellent communication skills, both written and verbal.
• Ability to lead and influence technical decisions.
• Strong problem-solving and analytical abilities.