Customer Service Representative

Job Description

Insight Gro is hiring for the role of Customer Service Representative!

Responsibilities of the Candidate:

• Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and concerns.
• Build and maintain positive relationships with customers, fostering trust and loyalty through active listening and empathy.
• Identify and escalate complex issues to the appropriate team members for timely resolution.
• Process orders, handle returns, and manage customer accounts efficiently and accurately.
• Stay informed about company products, services, and policies to provide accurate and up-to-date information to customers.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
• Adhere to company policies and procedures, maintaining high ethical standards and confidentiality.

Requirements:

• High school diploma or equivalent qualification.
• Minimum of 1 year of customer service experience, preferably in a retail or e-commerce environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve conflicts effectively.
• Strong problem-solving and analytical abilities, with a focus on finding solutions and exceeding customer expectations.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Strong attention to detail and accuracy, ensuring all tasks are completed to the highest standards.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work remotely, with flexible scheduling options.
• Positive and supportive work environment with opportunities for growth and