Hexaware | IMS – Off Campus – 2024

Job Description

Hexaware – Infrastructure Management Support (IMS) JD – OFF CAMPUS 2024

Academic Criteria

60% or 6 CGPA and above throughout in 10th , 12th, and Graduation No Live backlogs at the time of registration Year of Passing 2024 Pass out Role Trainee Work Location College or Candidate Current Location Chennai, Pune, Mumbai and Noida Only from TamilNadu or Maharashtra Qualification: 1. Graduates BSc (CS/IT/Electronics, EEE,Circuital) & BCA

Job Description

1. Excellent verbal and written communication in English is must. 2. Should have basic knowledge of ITIL process and international Client handling over the phone and email. 3. Meet established service level metricsfor call response, technical support, and customer service. 4. Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications 5. Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up, and resolution. 6. Followand complete IT Service desk opening and closing checklists. 7. Research and update knowledge base for solutions that can be used to provide first call or contact resolution. 8. Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting. 9. Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops. 10. Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner. 11. Candidatesshould be open to work in 24*7 shifts environment CTC & Stipend 3.00 LPA & 15k for 3 months stipend amount Service Agreement 2yrs – 2 Lakh